No kidding this actually happened!
A team we represent showed up at their destination to play in a tournament. On the tournament guide the hotel advertised a full hot breakfast was included. Naturally, we booked this hotel as hot breakfasts save teams big dollars. HOWEVER… The hotel was not equipped to provide breakfast. It was a communication error between the hotel and the tournament committee. These things happen. Luckily the team had booked with our agency. We went to bat for the team and had breakfast delivered every morning they were there. As a travel agent we consider it our job to handle all the back and forth negotiating in a situation like this. The tournament committee gave a bit, the hotel gave a bit, the travel agent worked their magic, so the coaches could coach and the players could play on stomachs full from a protein rich breakfast!